Avaya One-X IP Agent (Contact Center Agent)

WARNING: Do NOT install Avaya One-X IP Agent if you have the Avaya One-X Communicator (softphone) on your PC.

Who Can Access This Software

Faculty and Staff


Avaya One-X Agent Contact Center software allows USC call center/contact center agents to answer call center lines from any Windows computer when working remotely with added Automatic Call Distribution (ACD) functionality.

How To Access This Software

Download Avaya One-X IP Agent

Installing and Using Avaya One-X Agent

For information on how to install and use Avaya Contact Center software on your Windows computer, download the user guide below.

Avaya One-X IP Agent Installation and User Guides