Avaya One-X IP Agent (Contact Center Agent)

WARNING: Do NOT install Avaya One-X IP Agent if you have the Avaya One-X Communicator (softphone) on your PC.

Who Can Access This Software

Students, Faculty and Staff

Description

Avaya One-X Agent Contact Center software allows USC call center/contact center agents to answer call center lines from any Windows computer when working remotely with added Automatic Call Distribution (ACD) functionality.

How To Access This Software

Faculty and Staff

Download Avaya One-X IP Agent

Students

Download Avaya One-X IP Agent

Installing and Using Avaya One-X Agent

For information on how to install and use Avaya Contact Center software on your Windows computer, download the user guide below.

Faculty and Staff

Avaya One-X IP Agent Installation and User Guides

Students

Avaya One-X IP Agent Installation and User Guides