Avaya One-X IP Agent (Contact Center Agent)
WARNING: Do NOT install Avaya One-X IP Agent if you have the Avaya One-X Communicator (softphone) on your PC.
Who Can Access This Software
Faculty and Staff
Avaya One-X Agent Contact Center software allows USC call center/contact center agents to answer call center lines from any Windows computer when working remotely with added Automatic Call Distribution (ACD) functionality.
How To Access This Software
Installing and Using Avaya One-X Agent
For information on how to install and use Avaya Contact Center software on your Windows computer, download the user guide below.